1. 14-Day Free Trial

All new WPforge accounts start with a 14-day free trial with full access to all features. You are not charged during this period. No credit card is required to start a trial. You may cancel at any time before the trial ends with no obligation and no charge.

At the end of the trial period, you will be asked to choose a paid plan to continue using the Platform. If you do not subscribe, your website will be paused and your data retained for 30 days.

2. Monthly Subscriptions

Paid subscriptions are billed monthly or annually in advance. Current pricing:

• Starter — $19/month or $190/year (save 17%)
• Pro — $49/month or $490/year (save 17%)
• Business — $89/month or $890/year (save 17%)

You may cancel your subscription at any time from your account dashboard. Upon cancellation:

• Your service continues until the end of the current billing period
• No partial refunds are issued for unused days within a billing period
• You retain full access to all features until the period ends
• Your data is retained for 30 days after the period ends

3. Annual Subscriptions

Annual subscriptions are billed upfront at a discounted rate. You save approximately 17% compared to monthly billing. You may cancel at any time, and your service continues until the end of the annual period. Annual subscriptions are non-refundable after the first 14 days (the free trial period).

4. How to Cancel

To cancel your subscription:

1. Log into your WPforge account
2. Navigate to your account settings
3. Click "Cancel Subscription"
4. Confirm your cancellation

Your website will remain active and accessible until the end of your current billing period. No cancellation fees apply at any time.

5. Data After Cancellation

You may export your content and data at any time, including after cancellation, during the 30-day retention period. After your subscription ends and the retention period expires, your account and all associated data will be permanently deleted. We strongly recommend exporting your data before canceling if you wish to keep it.

6. Refund Eligibility

Beyond the 14-day free trial, refunds are generally not provided for used service periods. However, we may consider refunds on a case-by-case basis for:

• Billing errors — duplicate charges, incorrect amounts, or unauthorized renewals not initiated by you
• Technical issues — Platform unavailability or critical bugs that prevented service usage, if reported promptly
• Exceptional circumstances — at our sole discretion

Refund requests must be submitted within 7 days of the disputed charge. Approved refunds are issued to the original payment method and may take 5–10 business days to process, depending on your payment provider.

7. Disputes & Chargebacks

If you believe a charge is unauthorized, incorrect, or you are otherwise dissatisfied, please contact us first before filing a dispute or chargeback with your bank or card issuer. We can resolve most billing issues promptly and directly.

To contact us about a billing issue:

• Email: support@wpforge.net (include your account email and the disputed charge date/amount)
• Expected response time: 1–2 business days

Filing an unwarranted chargeback without first contacting us may result in account suspension while the dispute is investigated. Our charges appear on your bank statement under the descriptor "WPFORGE".

8. Plan Changes & Upgrades

You may upgrade or downgrade your plan at any time from your account dashboard:

• Upgrade: The new plan takes effect immediately. You are charged the prorated difference for the remainder of your current billing period.
• Downgrade: The new plan takes effect at the start of your next billing period. No refunds are issued for the price difference of the current period.

9. Contact

For refund requests, billing questions, or cancellation assistance:

• Email: support@wpforge.net

We aim to respond to all billing inquiries within 1 business day.